Cisco Finesse Demo

Finesse Mock Lab

A realistic mock backend for testing primary extensions, IPCC enrollment, and Finesse profile state.

Users

5

Seeded and editable test identities in SQLite.

Finesse Agents

2

Users whose mock resource includes a skill map.

IPCC Ready

1

Users currently enrolled with an IPCC extension.

Needs Enrollment

4

Users who have a primary extension but no IPCC extension yet.

Current Checks

What The Mock Models

Primary extension and IPCC extension are stored separately. Devices keep their line numbers, so line-1 validation behaves the same way your self-service flow expects.

Best Test Path

Use The Test Users Page

Edit a user, place the personal extension on line 1 or line 2, then call the mock enroll action from the UI to verify the exact enrollment branch.

Endpoints

GET /adminapi/resource/<user> GET /adminapi/skill GET /adminapi/phone?extension=6501 POST /adminapi/mock/enroll-primary-as-ipcc/<user>

Next Step

Manage Scenarios

Open Test Users Edit Skills, Teams, CSQs Browse DN

Use the test-user manager to create new onboarding cases, template agents, or broken line-order scenarios without touching code.